Returns & Exchanges

At Mr.D Wine Store, we strive to ensure every bottle reaches you in perfect condition. If your order is damaged or incorrect, we offer a hassle-free return policy within 14 days of delivery.

Return Process

• 1.
  Notify Our Team

  Contact our customer service team via email with your order number and photos of any damaged or incorrect bottles within 48 hours of receipt.

• 2.
  Await Authorization

  Our wine experts will review your request and provide a Return Merchandise Authorization (RMA) number along with a prepaid shipping label if applicable.

• 3.
  Pack Securely

  Place the items back in their original protective wine shippers to ensure they are safe during transit; please do not remove any original seals or labels.

• 4.
  Receive Refund or Exchange

  Once we receive and inspect the returned bottles, we will process your full refund or ship out a replacement bottle within 3-5 business days.